Refund policy

Return & Refund Policy

Last Updated: July 2026

At BellaBloom Cosmetics, customer satisfaction is important to us. Due to the hygienic nature of cosmetic products, we only accept returns under the conditions mentioned below.

Returns

You may request a return within 48 hours of receiving your order if:

You received a damaged or defective product.
You received the wrong product.
The product was leaking or damaged during transit.
The product was expired upon delivery.

To request a return, please contact us at:

📧 hotticketfashion@gmail.com

Please include:

Your Order Number
Clear photos of the product
Photos of the outer packaging
A brief description of the issue

Return Conditions

To be eligible for a return:

The product must be unused and in its original packaging.
All seals, labels, and accessories must be intact.
The return request must be submitted within 48 hours of delivery.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

Opened or used cosmetic products
Shade or colour preference
Change of mind
Products damaged due to misuse
Sale or clearance items
Gift cards

Refunds

Once your returned product is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–7 business days.

Please note that your bank or payment provider may take additional time to process the refund.

Exchanges

We do not offer direct exchanges.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. After verification, we will arrange a replacement or refund where applicable.